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Enterprise Rent-A-Car: How we guarantee the quality of our services

Our Standard of Care

Everything we do, we do with our Standard of Care.

We promise to put you first, with exceptional customer service and vehicles that are maintained and cleaned to our high-quality standards.

We’re continuously innovating to help move the world forward—including new ways to go the extra mile for you, so you can get on the road with confidence, no matter where life takes you.

To make this promise a reality, our rental locations are guided by the following best practices.

Complete Clean Pledge

Clean vehicles have always been a priority. With the Complete Clean Pledge®, we elevated our cleaning
practices for vehicles and our branches so you can feel confident with every rental, every time.

Low-Touch Transactions

We want your rental process to be as intuitive and easy as possible. So, we’re increasing our efforts to
provide high-tech, low-touch digital tools that provide less contact without sacrificing service.

Exceptional Customer Service

Great customer service starts with listening. We take the time to understand your needs, so we can offer
the best solution. This attention to our customers is what has made us a global leader in mobility.
Customers come to us—and stay with us—because we always strive to deliver an exceptional and
personalized experience.

Vehicle Maintenance & Safety

Nothing is more important than the safety of our customers. We follow or exceed manufacturer
guidelines for tire replacement and oil changes to help ensure your experience is safe and

Visual Inspection of Every Vehicle

As part of our Standard of Care, we perform a final quality check on every vehicle before every rental.
This extra step includes documentation of the vehicle condition before each rental, offering you peace of
mind so you can be focused on the road ahead.